The existing service process had several manual steps that could slow down repairs. I worked on Zyrex CS to make service requests easier for customers and give admins a clearer view of incoming tickets.

I designed the system so ticket updates and background tasks could run without slowing down the main application. Customer bookings can also send WhatsApp confirmations automatically.

I designed two different experiences for customers and admins. Customers get a simple booking form, while admins get a dashboard for searching, filtering, sorting, and updating tickets.

• A / Client Automation

  Automated Booking & Alerts

  Built a service request form that sends WhatsApp confirmation messages automatically, reducing manual follow-up.

• B / Admin Operations

  Comprehensive Ticket Management

  Built admin features for creating requests, updating device status, managing service center locations, and generating RO documents.

• C / Hardware Integration

  Walk-In Ticket Scanning

  Added a web-based barcode and QR scanner so service center staff can quickly find and process walk-in tickets.

• D / Performance Optimization

  High-Throughput State Syncing

  Improved ticket and inventory updates to keep the data in sync while reducing unnecessary database requests.